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The book · Paperback and Kindle

Why AI Isn’t Working at Work

Assumptions, Biases, Complexity, and the last mile of thinking. A short, practical guide for leaders who use AI to make decisions, built on research into how people and machines make sense of the world.

Paperback & Kindle on Amazon worldwide · Separate print and Kindle listings in India

“It’s a cracking read and I would commend it to you.”

Ed Chacksfield, Director of Client Solutions, The Oxford Group
Why AI Isn’t Working at Work by Amit Srivastava, shown as a hardback

Inside the book

Three parts. Built to be used again.

Read it once for the argument. Keep it on the desk before an important decision.

  1. Part 1

    Diagnosis

    Why the tools work and the results do not.

    Companies bought AI. Work got faster. The numbers did not move. This part traces where the gain leaks between individual tasks, teamwork and business results.

    • Why a fluent answer still ends in a costly decision
    • How the three Ts expose where value stalls
  2. Part 2

    The ABC Method

    Three checks, in a fixed order.

    How to spot Assumptions, Biases and Complexity in an answer, and why human and artificial intelligence share the same structural blind spots.

    • Spot the guesses, the leaning and the missing people
    • Find the same three in people, not only in machines
  3. Part 3

    Leadership practice

    Running it on real work.

    How to run the one-minute check on everyday work, and the full six-step loop on decisions that matter. It also names what you must still decide yourself, and where the method does not help.

    • Run the one-minute check on everyday work
    • Run the six-step loop before a decision you cannot undo
    • Lead a team through AI change with clearer judgement

The story behind the book

When a machine appears to understand us, what should we entrust to it?

It started with androids, not spreadsheets. Seven ideas, from Kyoto to Berkeley, in one short film.

The story behind the book

When a machine appears to understand us, what should we entrust to it?

Seven ideas, from Kyoto to Berkeley, behind one book.

  1. 01 · Kyoto · 2024

    It began with androids.

    Amit met Professor Hiroshi Ishiguro of Osaka University, who builds androids that look and move like people. His lab asks when we feel that someone is really there. Amit came away with a harder question. What does it mean for a machine to understand a person, and what happens when that understanding turns into an action?

    Hiroshi Ishiguro · Osaka University

  2. 02 · Japan · 1970

    Almost human is the hardest place to be.

    The roboticist Masahiro Mori drew a simple curve. The more human a machine looks, the more we like it, until it is almost human. Then one small flaw feels deeply wrong. With faces, that feeling warns us. With fluent words, nothing does. AI writing sounds like a thoughtful colleague, so we assume a colleague’s judgement sits behind it.

    Masahiro Mori · The Uncanny Valley, 1970

  3. 03 · University of Sussex

    The brain is a prediction machine.

    Neuroscientist Anil Seth describes perception as a “controlled hallucination”. The brain guesses what is out there, then checks the guess against the senses. Language models predict too, one word at a time. A smooth paragraph gives no sign of whether anyone checked it. Fluency is not evidence.

    Anil Seth · Being You, 2021 · BBS, 2025

  4. 04 · Robotics and the brain · 2023–2026

    Two kinds of empathy.

    Cognitive empathy reads what another person thinks or feels. Affective empathy feels it with them. AI is getting good at the first. Researchers in robotics warn that a machine which reads feelings without sharing them could persuade without caring. Knowing how someone feels does not settle what we owe them.

    Roshni Lulla, 2026 · Christov-Moore et al., Science Robotics, 2023

  5. 05 · MIT Media Lab · 2025

    Think first. Then ask the machine.

    In a small study, 54 people wrote essays with ChatGPT, with a search engine, or with no help, while their brain activity was recorded. Writing with ChatGPT showed the weakest brain connectivity. People who wrote on their own first, and used AI later, remembered more of their work. Thinking skipped is thinking passed on.

    Kosmyna et al. · MIT Media Lab, 2025

  6. 06 · UC Berkeley · 2023

    Good at passing on. Weaker at inventing.

    Psychologist Alison Gopnik and her colleagues call language models a cultural technology, like printing or a library. In one test, a hot cup of coffee had no sleeve. Children aged three to seven saw that a plant pot would hold it. The models chose the coffee lid, because the words go together.

    Yiu, Kosoy & Gopnik · UC Berkeley, 2023

  7. 07 · Today

    Human ABC meets machine ABC.

    People and machines both bring Assumptions, Biases and a narrow view of Complexity. Neither side automatically corrects the other. AI can challenge our assumptions and map the complexity. People bring context, scrutiny and someone accountable. The work now is to design how the two check each other, before an answer becomes an action.

    Amit Srivastava · the ABC Method

Sources

Research-informed, not proof: none of these studies tested ABC.

Get your copy.

Published 15 September 2026. Available in Paperback and Kindle worldwide, with dedicated print and Kindle editions in India.

Paperback & Kindle on Amazon worldwide · Separate print and Kindle listings in India